Rebuilding Urban Trust Through Smart Elevators

2025-11-11

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Over 800,000 elevators across the country are in the mid-to-late stages of their service life, with accidents and complaints increasing year by year. The root cause lies not in the aging equipment but in the lagging regulatory oversight.


As we mentioned in the previous article, elevators have evolved from mere transport tools into production factors in industrial parks, while in urban areas, they also play a role in rebuilding public safety and trust.


Information Silos: The Root Cause of Regulatory Failure

Currently, most cities still depend on manual checks and paper documents.

· Information remains fragmented, preventing regulators from quickly detecting potential hazards.

· Unclear responsibilities among maintenance, property management, and supervision parties;

· Residents are unable to access records, leading to a continuous decline in trust.

 

Digital Twin: Building a "Visualized Supervision" System

Some cities have activated elevator data platforms, achieving a transition from "invisible" to "visible."

· Real-time collection of over 100 operational parameters;

· Cloud-based AI analyzes health status and issues warnings;

· Residents can scan the QR code to view maintenance information.

Pilot data shows a 45% reduction in downtime and a 73% decrease in complaints.

 

From "Passive Supervision" to "Predictive Protection"

Digitalization enables proactive regulation, allowing systems to predict risks through historical data and achieve "preventive maintenance," thereby improving regulatory efficiency by fourfold and significantly reducing accident rates.

 

Trust Restoration: The New Temperature of Urban Governance

The disclosure of data and swift responses have restored residents' confidence in elevator safety. In pilot communities in Nanjing, residents' sense of security has improved by 61%. Just as the "Performance Commitment System" in the previous article rebuilt industrial trust, the digitization of urban elevators is also forming a new "Safety Commitment System.".

 

If you are also exploring how to promote the digital transformation of urban elevator safety, we welcome you to connect with us and jointly explore a “predictable, safe, and trustworthy” future for elevators.


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