In a newly renovated standalone residential building, the owner's family specially installed a home elevator for the convenience of the elderly going up and down stairs and carrying daily items. I thought it could improve my quality of life, but six months later it became a family problem.

The noise problem is prominent

The buzzing sound of the elevator during operation was originally inconspicuous, but it is particularly harsh in the quiet bedroom at night, seriously affecting rest. The reason is that when choosing, only the land occupation and appearance were considered, without taking into account the distance between the elevator shaft and the bedroom or study, which amplified the noise impact.

Insufficient space and practicality

The elevator car may seem spacious, but when transporting large items such as washing machines, due to insufficient door width, it can only be lifted diagonally, which is both dangerous and laborious. Although it is convenient for the elderly to use, it has not brought substantial improvement to the daily transportation of family members.

Delay in after-sales service

Even more troublesome is maintenance. During the sales process, it was promised that the parts would be universal and easy to maintain. However, six months later, the control panel malfunctioned and due to the use of niche imported parts, the repair had to wait for up to three weeks. During this time, the elderly had to rely on the stairs again.

root cause

·Neglecting usage scenarios - only considering the convenience of elderly travel, without taking into account furniture, appliance handling, or the impact on quiet spaces.

·Misleading advertising - Merchants emphasize "stylish appearance and small footprint", but fail to remind about issues such as noise, load capacity, door width, and component compatibility.

·The after-sales system is weak - there is insufficient reserve of parts, and the maintenance cycle has been significantly extended.

Data and Warning

The 2024 China Home Elevator Market Research Report shows that over 45% of households have undergone additional renovations within the past two years due to noise or well layout issues; Insufficient door width and load capacity are the main shortcomings second only to after-sales speed; Families using niche imported parts have an average repair waiting time 2.3 times longer than mainstream brands.

Expert advice

Experts remind that when purchasing a household elevator, attention should be paid to noise, installation location, load capacity, and after-sales support, rather than just pursuing appearance and space saving, otherwise hidden costs are likely to occur.