FUJI Space: worry-free service for the whole process, escorting the global elevator cooperation journey
On the global elevator trade stage, high-quality products form the foundation, while outstanding customer service acts as the bond that sustains and develops long-term cooperation. As an internationally leading elevator export brand, FUJI space has always adhered to a 'customer-centric' service philosophy, establishing a comprehensive service system that covers pre-sales, sales, and after-sales services. With professionalism and sincerity, FUJI space ensures that every partner enjoys a worry-free, secure, and reliable experience.
Pre-sale: customized, accurate matching of needs
From the moment you first engage with FUJI space, our professional service team is ready to assist. Our experienced account managers will engage in detailed discussions with you to fully understand the project's usage scenarios, expected foot traffic, architectural style, and other specific requirements. Whether it's a business elevator for a high-end office building, a home elevator for residential projects, or an observation elevator for a shopping mall, we can leverage our extensive product portfolio to offer you customized solutions.
Meanwhile, our team of technical experts will assist you in project planning, offering professional advice on elevator selection, shaft design, energy consumption analysis, and more, ensuring the plan is both scientifically sound and cost-effective. Through 3D simulation demonstrations, you can gain a clear and intuitive understanding of the elevator's operational performance after installation, eliminating all concerns.
In sale: efficient execution, control every detail
After signing the contract, FUJI Space will initiate an efficient service channel. We have established a stringent production monitoring system, ensuring that every step, from raw material procurement to finished product assembly, undergoes multiple quality inspections to guarantee that the elevator meets international standards. Additionally, we provide real-time updates on production progress, allowing you to stay informed about your order's status at any time.
In logistics and transportation, we collaborate with top global logistics partners to develop safe and reliable transport plans based on the destination and elevator characteristics. We offer high-quality delivery services, tracking the entire cargo transportation process to ensure the safety and punctuality of elevator deliveries. Additionally, we provide professional installation guidance, with technical personnel assisting the installation team on-site to ensure a standardized and efficient installation process.
After-sales: thoughtful protection, relieve worries
The service commitment of FUJI Space will not be terminated due to the delivery of the elevator. We provide 24-hour online customer service support. Whenever you encounter a problem, just call or send a message, and our professional after-sales team will respond quickly, providing remote guidance or arranging for an engineer to visit your home for maintenance.
To extend the lifespan of elevators, we offer a regular maintenance service package. Our professional maintenance personnel, who have undergone rigorous training, conduct comprehensive inspections, adjustments, and maintenance according to international standards, promptly addressing potential issues. For older elevators, we also provide upgrade services to ensure they remain technologically advanced and operate smoothly.
Choosing FUJI Space is not only a choice of high-quality elevator products, but also a choice of all-round and whole-cycle service guarantee. We look forward to working with global partners to escort every vertical travel with professional services and jointly write the quality chapter of the elevator industry.